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The five key skills of emotional intelligence

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Five key skills that you need to master in order to raise your emotional intelligence and manage stress at work.

    • Realize when you’re stressed , recognize your particular stress response, and become familiar with sensual cues that can rapidly calm and energize you.
    • Stay connected to your internal emotional experience so you can appropriately manage your own emotions. If you ignore your emotions you won’t be able to fully understand your own motivations and needs, or to communicate effectively with others.
    • Recognize and effectively use the nonverbal cues that make up 95-98% of our communication process. In many cases, what we say is less important than how we say it or the other nonverbal signals we send out, such as eye contact, facial expression, tone of voice, posture, gesture and touch. 
    • Develop the capacity to meet challenges with humor . There is no better stress buster than a hearty laugh and nothing reduces stress quicker in the workplace than mutually shared humor.
    • Resolve conflict positively . Resolving conflict in healthy, constructive ways can strengthen trust between people and diffuse workplace stress and tension.

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